Tell us what's wrong and we'll reply within 1 working day (Mon–Fri, UK time). Please don't post anything back until we've replied. We'll never ask you to post an item outside the UK at your own cost.
Thanks, we've got it.
We'll reply within 1 working day (Mon–Fri, UK time). Please keep the item and its packaging until you hear from us. Faulty, damaged or wrong item? Reply to our email with a photo. That's all we need.